FAQ

Ordering

I'm having a problem when trying to order something. Can you help?
We'll do everything we can to help you, please feel free to get in touch by clicking the "Contact us" button

Change or cancel an order
If you wish to change or cancel an order please contact us as soon as possible with your order number. 

Payment

Can I place an order by fax, e-mail or telephone?
We accept orders online and additionally we can accept orders over the phone, unfortunately not by fax.

How can I pay for my order?
Visa, Delta, Visa Electron, MasterCard, EuroCard , American Express & Paypal

Dispatch & Delivery

My order hasn't arrived. Where is it?
Tracking with DHL

My order has arrived but there's a problem. Can you help me?
Please feel free to get in touch by clicking the "Contact us" button. We will reply to you within 24 hrs.

Item Damaged, Defective, or Not as Expected
Please feel free to get in touch by clicking the "Contact us" button. We will reply to you within 24 hrs.

Products we are unable to refund or exchange.
We are unable to offer a refund or exchange on personalised or made-to measure/order goods unless they are faulty.